Terms of business
RESERVATIONS AND PAYMENTS
Guests must provide their first name, last name, address, email address, phone number, number of guests, rental period, and selected apartment when making a reservation. The guest guarantees the accuracy of this information.
The rental agreement for the apartment is concluded between the provider (Apartments Rosi, hereinafter referred to as “the provider”) and the guest when the guest receives a written order confirmation from the provider and the provider receives the deposit from the guest.
DEPOSIT
Upon reserving the apartment, the guest pays a deposit of 30% of the total accommodation price, or as specified in the offer. The guest must transfer the deposit to the provider’s bank account no later than 3 days after receiving written confirmation of the reservation. Only after receiving the payment is the reservation confirmed. The deposit is non-refundable, or refundable only by prior arrangement. The guest pays the remaining balance (70%) upon arrival.
The reservation is binding for the guest. The guest can only withdraw from the reservation in accordance with the provisions regarding the guest’s rights to changes and cancellations.
Reservations for the apartment can be made through the website www.apartments-rosi.com, by phone, or by email at info@apartments-rosi.com.
The provider reserves the right to change the published prices of its services at any time. The prices for renting the apartment are valid on the date of reservation.
The rental price includes the use of the apartment, summer kitchen, and common areas. The use of the apartment includes the use of bed linen and towels, water and electricity consumption, internet, television, and uncovered parking in front of the apartment building. Additional services are those that are not included in the accommodation price and are paid for separately by the guest. The tourist tax is not included in the rental price and is paid upon registration on the day of arrival or as agreed. Upon reserving the apartment, the guest and the provider may agree on other services that are charged separately (e.g., accommodation of additional persons, accommodation of pets, etc.).
If the guest confirms the reservation, they commit to cover all costs for any damage that may occur due to their fault or the fault of individuals for whom they are responsible. The guest agrees to settle any damage within 1 month from the date of checkout from the apartment. The amount will be transferred to the provider’s bank account.
Payment for the apartment can be made in cash (EUR) upon arrival, or in advance by bank transfer.
tOURIST TAX
According to Article 23 of the Tourism Development Promotion Act (Official Gazette of the Republic of Slovenia, no. 2/04 as amended), the guest is obliged to pay the tourist tax together with the accommodation payment. According to Article 27 of the same Act, exemptions from paying the tourist tax include: children up to 7 years of age, persons presenting a photocopy of a decision from the competent authority confirming their disability or physical impairment, or a photocopy of a certificate or expert opinion from the relevant committee assessing disability or physical impairment, or based on a membership card of a disability organization; children and adolescents presenting a photocopy of a decision regarding the categorization and direction of children with special needs; foreign nationals exempt from the tourist tax under international regulations and agreements.
The tourist tax for adults is €2.00.
The tourist tax for youths aged 7 to 18 is €1.00.
Children under 7 years are exempt from paying the tourist tax.
GUEST’S RIGHT TO CHANGES AND CANCELLATIONS
The guest has the right to cancel the reservation. If the guest cancels the reservation, the provider has the right to compensation for cancellation costs (fee) regardless of the reason for the cancellation. The amount of the cancellation fee that the guest must pay depends on the time the guest submits the written cancellation:
- Up to 14 days before arrival: 30% deposit
- 7 days or less before arrival: 50%
- In case of no-show: 100%
If the guest does not notify the cancellation of the reservation, the full amount of the reservation will be charged to the guest.
If the guest ends their stay early in the apartment or does not utilize all benefits or services for reasons not dependent on the provider (illness of the guest, change in travel plans, bad weather, etc.), the guest is not entitled to a refund of rental costs or purchase price and is obliged to pay for the apartment for the entire reserved period.
The guest can change the name or number of persons staying in the apartment after the reservation, provided that such change does not exceed the permitted number of persons for each apartment as defined in the provider’s price list.
PROVIDER’S RIGHT TO CHANGES AND CANCELLATIONS
The provider reserves the right to cancel or change the reservation in accordance with applicable legislation if extraordinary circumstances arise before or during the provision of the service that could not be anticipated, removed, or avoided, which represent a valid reason for the provider not to confirm the reservation if these circumstances existed at the time of its confirmation.
The provider may cancel the contract or withdraw from the contract and claim compensation from the guest who violates the terms of the contract, general terms, or house rules.
In the event of cancellation by the provider as stated in the previous section, the guest is not entitled to a refund of accommodation costs and is obliged to pay the total value of the confirmed apartment rental reservation.
If the provider cannot guarantee the services from the confirmed reservation due to objective circumstances or force majeure, which includes all unexpected and unforeseen events that occur independently of the will of the contracting parties and that could not have been predicted at the time of signing this contract and which affect the performance of contractual obligations, the provider may cancel the reservation or withdraw from the contract. In this case, the guest is entitled to a full refund of the paid deposit or, in the case of partial services rendered, to a proportional refund of the value of the reservation. The guest is not entitled to compensation for any other damages.
If the apartment from the confirmed offer is not available for the selected period, the provider may offer the guest another comparable apartment. Such an apartment is considered to be in the same apartment building from the provider’s offer, of the same size, quality, and price as the originally selected apartment. Such a change does not constitute a breach of contract, and the guest is obliged to accept it and has no right to withdraw from the contract.
If the guest wishes to change the reservation date up to 14 days before the original reservation date, this will be allowed free of charge, provided it is possible. Later changes to the reservation date are not possible.
APARTMENT USAGE RULES
The guest agrees to use all appliances and equipment in the apartment and apartment building in accordance with the general conditions and house rules and with the care of a good householder. In the case of intentional or negligent damage to the appliances or equipment of the apartment or apartment complex, the guest is obliged to compensate for the entire damage incurred. If damage occurs in the apartment or apartment building, the guest must immediately notify the provider. Along with the guest, all users of the apartment reserved by the guest guarantee all contractual obligations and compensation for any damage.
If, upon final cleaning of the apartment after your departure, we find that damage or theft of Apartments Rosi’s property has occurred, we will subsequently charge you for the cost of the damage and notify you in writing.
Smoking is strictly prohibited in the apartments.
Smoking is permitted on the terraces and balconies of the apartment.
Overnight stays by persons who are not previously registered in Apartments Rosi are not permitted in the apartments. In the event of accommodation or overnight stays of unregistered persons, a penalty of €400.00 will apply for each unregistered person, and the guest is also obliged to pay the tourist tax for the unregistered guest and to reimburse the provider for any other damage incurred due to the overnight stay of unregistered persons (any fines in misdemeanor, inspection, and other proceedings).
Quiet hours and peace in the apartments are observed between 10 PM and 7 AM. Quiet hours and peace do not apply in the case of urgent emergency maintenance interventions and force majeure. In case of a breach of quiet hours and peace, the Public Order and Peace Protection Act (ZJRM-1) applies, and the provider reserves the right to terminate the contract or the guest’s stay in the apartment prematurely.
The guest is not entitled to compensation or a price reduction for disturbances caused by noise during quiet hours.
The provider is committed to ensuring the safety of guests and their property with the care of a good householder. The provider is not responsible for any injuries to guests in the apartments.
The guest is obliged to take care of their own safety and the safety of others in the apartment complex as well as the safety of their property and to appropriately supervise the machines and devices they bring with them.
The provider, except for damage caused by gross negligence, is not responsible for any direct or indirect damage, destruction, theft, or loss of guests’ property or personal injuries to the guest or users of the provider’s services that arise in any way during the use or stay in the apartments, apartment houses, or other parts of the apartment complex. The provider’s liability for damages can never exceed the contractual value.
The guest is obliged to separate waste according to the instructions in the apartment.
PETS
Pets are allowed upon prior notification.
The provider is not responsible for allergies and similar conditions that result from the presence of animals in the apartment.
When reserving the apartment, the registration of pets is mandatory.
The accommodation of pets is not included in the price of the apartment and is charged additionally according to the provider’s valid price list, €15 per stay/per pet.
In the event of unregistered accommodation of pets in the apartment, the guest is obliged to pay the amount for the animal’s stay according to the
ARRIVAL AND DEPARTURE
The apartments are available from 2 PM on the day of arrival, and the guest must leave the apartment by 10 AM on the day of departure.
In the event of a delayed arrival, the guest must inform the provider. In the absence of this notification, the reservation will be considered canceled after 12 PM on the day of arrival.
The guest is obliged to return the keys upon leaving the apartment. The guest must return the apartment to its original state, which means the apartment must be clean and arranged as they received it.
CHECK-IN
Upon arrival, guests must check in personally with the provider and present a personal identification document for all persons staying in the apartment. The tourist tax, the remaining rental payment, and any additional services must be settled on the day of arrival during check-in.
FIRE SAFETY
Fire regulations and emergency exits are clearly marked. Guests are required to familiarize themselves with the location of fire extinguishers and the fire regulations. Guests must adhere to the fire regulations and the service provider’s instructions.
In the event of the intentional triggering of the fire alarm without cause or if the alarm is triggered due to smoking or improper/careless use of heating devices, the guest will be charged for the costs of fire intervention.
HANDLING COMPLAINTS
Guests are obliged to immediately report any irregularities or deficiencies in the apartment to the provider. If the complaint is found to be justified, the agreed amount/discount will be refunded to the guest’s bank account.
When it is clear that a complaint could have been resolved on the spot (for example, lack of cleanliness in the room, non-functioning appliances, etc.), and the guest did not immediately report the issue on-site or notify the provider’s staff, it is considered that the guest has agreed to the service as rendered and thereby lost the right to later complaints and claims for a reduction in service price or compensation for damages.
The amount of compensation for which the provider could be liable for any reason is limited to the amount of the paid deposit or the contractual value (rental of the apartment).
